In 1994 Stanford Federal Credit Union was the first US financial institution to offer internet banking to all its customers. Since then, digital banking has rapidly adopted newer technologies to automate business processes and simplify customer interaction.
Topics: customer analyitcs, community banking, machine learning, data analytics, financial risk, risk management, risk manangement, regulation, digital marketing, KYC, data analytics infrastructure, business insights, big data, digital banking, advanced analytics, AI led digital banking
In a blog post last month, I listed some of the major challenges facing smaller financial institutions. One of them is the fact that customers are demanding more and more. It is hard enough for community banks to meet regulatory requirements and battle reducing interest margins. How on earth can they keep up with the rapid changes in customer expectations as well?