In 1994 Stanford Federal Credit Union was the first US financial institution to offer internet banking to all its customers. Since then, digital banking has rapidly adopted newer technologies to automate business processes and simplify customer interaction.
Topics: big data, advanced analytics, KYC, data analytics infrastructure, digital marketing, business insights, risk manangement, regulation, machine learning, risk management, financial risk, data analytics, community banking, customer analyitcs, digital banking, AI led digital banking
In a blog post last month, I listed some of the major challenges facing smaller financial institutions. One of them is the fact that customers are demanding more and more. It is hard enough for community banks to meet regulatory requirements and battle reducing interest margins. How on earth can they keep up with the rapid changes in customer expectations as well?